Services

Professional door supervisors.

The door is part of the customer experience. A good door supervisor needs to know when to intervene, when to talk and when to let people get on with their evening. Guard Secure provides professional door supervision for licensed venues, events and hospitality businesses.

When this makes sense.

  • A licensed venue needs professional door supervision at the entrance
  • An event at a licensed premises requires SIA-licensed door supervisors
  • A bar or nightclub needs entry management, ID checks and queue control
  • A venue wants door staff who can work with customers as well as manage access

What this can cover.

Responsibilities depend on the individual contract. These are the areas Guard Secure can include in the assignment instructions.

01Entry management
02Identification checks where required
03Refusing entry where appropriate
04Queue management
05Monitoring entrances
06Monitoring exits
07Guest welfare
08Restricted areas
09Supporting venue employees
10De-escalation
11Incident response
12Closing-time support

How an assignment is planned.

01

Tell us about the venue — licensed premises, operating hours, typical crowd profile and any specific concerns

02

We discuss the door team — numbers, shift times and any specific requirements from the premises licence

03

We agree assignment instructions — entry policy, search policy, refusal procedures and communication with venue management

04

The door team works alongside venue staff throughout the shift

Where we work.

Guard Secure is based in Kent and works across London and the wider South East. If you need support further afield, talk to us.

Other services

    Questions about door supervision.

    Door supervision at applicable licensed premises is a licensable SIA activity. Talk to us about your venue and we'll confirm the licensing position for the personnel we can provide.

    Yes. One-off event cover at licensed premises can be arranged. Tell us the date, venue and expected numbers.

    Yes. Depending on the venue and the requirement, door supervisors can work at the entrance, patrol inside the venue, monitor restricted areas and support closing-time procedures.

    What are you planning?

    Tell us what the event is, where it's happening and when. We'll talk through the security requirement with you.